Return and Exchange Policy
Return and Exchange Policy
At Across Medicine, we strive to ensure your experience with us is smooth and satisfying. That’s why we’ve established a clear and flexible return and exchange policy that protects your rights and upholds the quality standards of our products.
- You may request a return or exchange in the following cases:
- Within 7 days of receiving your order, provided the product is in its original condition — unused, unopened, and with original packaging and labels intact.
- In case of manufacturing defects or a faulty product, please contact us immediately. We will handle the return or exchange process at no additional cost to you.
- Return policy does not apply in the following cases:
- If the return request is made after the 7-day window from the date of receipt.
- If the product has been used, opened, or damaged for any reason.
- If the product’s security seal or safety stickers have been removed.
- If the product has been consumed.
- If the product has been tampered with or its serial numbers removed.
- If any original packaging, tags, or essential accessories are missing.
- Shipping Fees:
- For exchange requests, the customer is responsible for the shipping charges.
- In the case of a refund, shipping fees will be deducted from the refunded amount.
- What if I receive a damaged or incorrect item?
- If you receive a damaged product or one that doesn’t match the website deion, you may return it within 7 days of receipt, provided it is in its original condition and packaging.
- Once we receive and inspect the returned product, and if a defect or error is confirmed, we will refund the full amount paid — including shipping costs.